Cancellation & Refund Policy

1. Refund Eligibility

At BRMAX, we strive to ensure customer satisfaction with our services. We understand that circumstances may arise where you need to request a refund.

2. How to Request a Refund

To request a refund within the eligible timeframe, please follow these steps:

1. Contact our support team at help@brmax.xyz
2. Include your order number or transaction ID in the subject line
3. Provide a brief explanation for your refund request
4. Our team will review your request and respond within 24-48 business hours

3. Refund Processing

Once your refund request is approved:

• Refunds will be processed to the original payment method used for the purchase
• Processing time typically takes 5-10 business days, depending on your financial institution
• You will receive a confirmation email once the refund has been initiated
• Access to the service will be revoked upon refund approval

4. Cancellation Policy

You may cancel your subscription or service at any time by creating a support ticket on our discord server.

5. Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

• Services or products purchased more than 24 hours ago
• Promotional or discounted items marked as "non-refundable"
• Gift cards or promotional credits
• Services that have been fully consumed or utilized

6. Exceptional Circumstances

In cases of technical issues, service outages, or billing errors on our part, we may offer refunds or credits at our discretion, even outside the standard 24-hour window. Please contact us on discord to discuss your specific situation.

7. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback with your financial institution. Chargebacks may result in immediate suspension of your account and services. We are committed to resolving any billing concerns fairly and promptly.